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Provider-Patient Relationship

Building a strong provider-patient relationship can be important in part of the clinician and patient. With improved patient-provider relationships, when a clinician displays empathy, for example, it has shown to improve patient outcomes. On part of the clinician, he or she is a more effective clinician and that patient will likely return. Part of developing a healthy and caring patient-provider relationship is that the clinician should dedicate a minute or two to discussing something other than the patient’s medical care. This can be, “what are your hobbies?” For example. It is important to spend the first minute or two developing this relationship, this will build an initial sense of trust. Another practice to include is practicing a welcoming body language. Examples are (culture should be taken into consideration): eye contact, nodding, sit alongside the patient, continue the conversation undistracted, avoid looking elsewhere or conversation interruptions, keep posture open and lean forward and avoid crossing arms, smile when appropriate (American Medical Association, 2020). A third practice is to demonstrate empathy toward the patient. Empathetic communications include active listening, expressing compassion and genuine care for one’s clients’ well-being. A fourth practice is providing culturally responsive patient care. Being aware and knowledgeable of other cultures is helpful to provides culturally appropriate care. These practices will aid in reducing the patients’ anxiety and build a trusting relationship in a few minutes (Sorkin et al, 2017).

Establishing a Relationship with the Clinical Team

Team-based clinical staff provide health services to individuals and their families. It takes a multitude of health care workers and professionals to provide this care. A positive working relationship between these team members will help accomplish shared goals in the health care setting and treating patients and families.

One important step is to emphasize one’s mission. Discussion this mission helps clarify and solidifies the goal the team is working toward. When the health care workers are committed toward the same goal, they become more supportive of their co-workers. Making the work meaningful is another important practice. Small talk when time is permitted should not be under-estimated (Kalisch et al, 2010). Keeping birthday cards and holiday activities help the work place relationship grow. Minimizing conflict is an important practice. Decreasing conflict improves morale and help the clinical team-work as allies. Finally, keep in mind the leadership role by encouraging each team member to take ownership of his or her responsibilities and actions. This can be done by having an official evaluation, encouragement, rewards when appropriate, encourage meetings, discuss positives and successes. When there is a strong leader, cooperation and collaboration take place (Thistlethwaite et al, 2016).

Personal Attitudes and Biases in within the Health Care Team

Negative attitudes in the clinical workplace can stem from discrimination on race, ethnicity, sexual orientation or gender, feelings of superiority, insubordination, lack of motivation, gossip, withholding encouragement of compliments when appropriate, poor ethics, morale, and etiquette. Some examples are bullying, taking credit for someone else’s work, not working collaboratively, display of physical or passive aggression, treating subordinates as inferior, retaliation, and misuse of facility property and equipment. There are negative effects that come from these negative attitudes and biases. In the clinical setting, it will decrease the performance of health care worker and on the patient perspective, it will lead to lower satisfaction and poorer health outcomes. In order to prevent or handle a negative attitude, problem situations should be identified and solutions should be discussed promptly. Being unbiased and consistent, listening to all perspectives equally and being the role model can help minimize or prevent negative workplace attitudes in the clinical setting or any workplace setting.


American Medical Association. (2020). Patient-physician relationships. Retrieved

from https://www.ama-assn.org/delivering-care/ethics/pa… on 30 January 2020.

Kalisch, B. J., Lee, H. & Rochman, M. (2010). Nursing staff teamwork and job

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Sorkin, D. H., Du, S., Biegler, K., Chen, Y. & Al-Majid, S. (2017). The provider-patient

relationship and satisfaction with care among high and low acculturated Latina breast cancer survivors. In Annals of Behavioral Medicine. (Vol. 51, pp. S2042-S2043). 233 SPRING ST, NEW YORK, NY 10013 USA: SPRINGER.

Thistlethwaite, J., Dallest, K., Moran, M., Dunston, R., Roberts, C., Eley, D. & Fyfe,

S. (2016). Introducing the individual Teamwork Observation and Feedback Tool (iTOFT): Development and description of a new interprofessional teamwork measure. Journal of interprofessional care, 30(4), 526-528.